Refund and Exchange Policy
Morpho + Luna wants to ensure your complete satisfaction. If you change your mind, you may return your order to us for an exchange or refund within 14 days of receiving it. Items should be returned new, unused, and unmarked with all the original tags intact and in their original packaging.
Please complete the return form which is provided with your purchase and post it back to us with your item(s) at the address listed below. Refunds may only be issued through the payment system used by the Client for the purchase. Shipping costs are non-refundable.
Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We recommend you use a tracked postal service to return goods as they are under your duty until they arrive back with us. Please keep your postage receipt until we have acknowledged receipt of your item(s).
We will email to confirm when a return has been received and aim for refunds to be processed within 7 working days. Please send returns or exchanges together with your return form to:
Morpho + Luna
Studio 16, Fairbank Studios
65-69 Lots Road
London, SW10 0RN U.K.
Customers can cancel their order at any time before shipment has been made by sending an email to: firstname.lastname@example.org
Any item bought in the SALE may be exchanged but will not be eligible for a refund.
Purchases made during the month of December may be exchanged or returned up until the 12th of January 2015.
Please note that Morpho + Luna is not able to refund or exchange monogrammed items. Unless the item is faulty, no exchange or refund will be offered and the conditions set out above will not apply.
Should there be anything wrong with your order when it arrives please notify us immediately by email at email@example.com or by phone on +44 020 7351 3723 and we will endeavor to arrange speedy collection and replacement of your product(s). Morpho + Luna does not take responsibility for returns received in a damaged condition without prior notice.